App Overview Dynamics 365 for Marketing is an App for organisations that perform B2B marketing activities. Dynamics 365 for Marketing allows you to find and nurture leads until they are sales ready. Dynamics 365 for Marketing works with Dynamics 365 … Continue reading →
Microsoft are introducing performance based testing i.e., Labs into exams and these will be included in the new role based Dynamics 365 exams at some point, possibly when they come out of beta. I like labs as they test ability … Continue reading →
App Overview Dynamics 365 for Field Service is an App for managing resources to deliver service at customer sites. Field Service will increase first time fix rates by making sure the right resource is available, at the right time, with … Continue reading →
App Overview Dynamics 365 for Customer Service Enterprise is an App for Customer Service Agents to provide effective service to customers. Key Features Below are the main features of Customer Service Enterprise. This is not meant to be exhaustive but … Continue reading →
App Overview Dynamics 365 for Customer Service Enterprise is an App for Customer Service Agents to provide effective service to customers. Key Features Below are the main features of Customer Service Enterprise. This is not meant to be exhaustive but … Continue reading →
App Overview Dynamics 365 for Sales Enterprise is an App for sellers to manage customer relationships, manage the sales process and provide guided insights to increase sales performance. Dynamics 365 for Sales Enterprise goes beyond sales force automation (SFA) to … Continue reading →
The General Data Protection Regulation (GDPR) is a European regulation but applies to any organisation that does business with or within the countries of the European Union. It therefore affects Microsoft and Microsoft Dynamics 365 Apps. GDPR is concerned with … Continue reading →
Licensing always seems to find itself into exams and the fundamentals exam in no different. Microsoft Licensing is hard and complex. As for other exam topics, there are differences between Customer Engagement and Operation that are spelt out below. App … Continue reading →
What is FastTrack Microsoft FastTrack for Dynamics 365 is Microsoft’s programme to assist customers in implementing Dynamics 365 with the aim of realising business value sooner. FastTrack is guidance and advice on best practices, on planning rollout, and expanding capabilities. … Continue reading →
Support for Dynamics 365 varies by product Customer Engagement – Help and Support in Power Platform Admin Centre Finance & Operations – Lifecycle Services (LCS) Retail – Lifecycle Services (LCS) Talent – Lifecycle Services (LCS) Business Central – via Partner … Continue reading →
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